Baltimore City

Baltimore City DSS Administration Building

Brandi Stocksdale, LCSW-C

Director
Department of Social Services

Talmadge Branch Building
1910 N. Broadway Street,
Baltimore, Maryland 21213

Phone:

443-378-4600

TTY:

443-378-6502

Hours of Operation:

8:30 a.m. – 5:00 p.m.

Baltimore City Child Support Administration

Lori Keel

Executive Director,
Baltimore City CSA

Myra Davis

Director of Special Projects,
Baltimore City CSA Field and Programs

Baltimore City Child Support Administration-East

1100 E 33rd Street, Suite 201 C, Baltimore, Maryland 21218

Baltimore City Child Support Administration-West

2401 Liberty Heights Avenue (Mondawmin Mall) Baltimore, Maryland 21215

Hours of operation for the East and West locations:

East

Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 7:00 pm

West

Monday, Tuesday, Thursday, Friday 8:00 am – 5:00 pm, Wednesday 8:00 am – 7:00 pm, 2nd Saturday of the month 8:00 am – 12:00 pm

Contact Information

Service Phone
Administration 443-378-4600
Adoption & Foster Care 410-685-8231
Adult Protective Services 443-423-6612
Adult Services 410-361-5000
Child Protection Services 410-361-2235
(Available 24 hours)
Family Support Services 410-361-2235
(Available 24 hours)
Family Investment Administration 1-800-332-6347
The Family Invesment Administration assists people in need by administering a wide range of public assistance programs. Primarily, we help people in crisis. We help city residents access put food on the table through the Supplemental Nutrition Assistance Program (SNAP); we help people get medical coverage through Medical Assistance (MA); and we help link people to the Temporary Cash Assistance (TCA) and programs to help pay their heating bills.
Financial Assistance
Assists low-income households to have a more nutritious diet by increasing their purchasing power.

  • A household is defined as a group of people who live together, buy food and prepare their meals together.
  • Everyone in the household MUST be included on the application.
  • A household consists of parents and any children, married or unmarried under the age of 22, and any children they may have residing in the home.
  • Adult children (22 or older) can be a separate household if they purchase and prepare their meals separately. The adult child would need to file a separate application.
  • There can be several different household units in the same family, in the same home.

For example: A 3 generational home can have 3 separate households if all the generations are purchasing and preparing their food separately. Monthly benefits depend on:

  • number of people in the household
  • amount of GROSS household income
  • certain allowable expenses

Please Note: GROSS income is before taxes or anything else is taken out Food Supplement is only part of the household’s monthly food budget! Households must spend some of their own cash along with their Food Supplement benefits in order to buy enough food for the whole month.

Promotes individual responsibility and self-sufficiency through employment while providing a time limited cash assistance program for families with minor children.

  • Provides financial assistance to families with children under 18 years of age
  • Applicants MUST have a face-to-face interview.
  • Family must meet income guidelines and complete specific requirements before the case can be approved.

TCA Requirements:

  • Pursue Child Support Applicants must:
    • Provide all available information on any non-custodial parent(s)
    • Cooperate fully with Child Support Enforcement Agency and the State’s Attorney’s Office
      • Establishing paternity
      • Enforcing court orders
    Only certain circumstances may be determined as good cause for not meeting this requirement. Please Note: You cannot receive Child Support and Temporary Cash Assistance! When you receive TCA, you assign your right to receive Child Support to the State of Maryland, who will collect and retain payments owed by the non-custodial parent(s) for the duration you receive TCA.
  • Cooperate with Substance Abuse Screener
  • Participate in Work Activity
    • Prepares participants for independence through employment
    • Includes job readiness program, volunteer work experience placement, and/or vocational education/training Applicants must:
      • Begin before case is approved
      • Complete number of assigned hours each week
      • Provide attendance verifications on a weekly basis – Only certain circumstances may be determined as an exemption from this requirement.
Provides a time limited cash assistance program for individuals with a disability that prevents them from remaining in the workforce. Income for a spouse in the household will be used to determine eligibility (Except for SSI benefits) TDAP Requirements:

  • Cannot be working
  • Cannot have the capacity to work for at least 3 months
  • Cannot be receiving unemployment benefits
  • Disability (physical or mental) must be verified
  • May have to apply for SSI and SSDI
  • Must agree to reimbursement from SSI payment
  • Must be U.S. Citizen or legally admitted alien for permanent residency
Electronic Benefits System (EBT)

  • Eligible households are issued an Independence Card, similar to a bank card, to use at the store.
  • Cash benefits can be accessed from the ATM.
  • Benefits are applied to the card monthly.
  • If you would like to check the balance on your card or request a replacement card, please call: 1-800-997-2222. Please do not call the local office with questions about your EBT card!
  • Provides emergency cash assistance to families who need help paying an eviction notice, emergency fuel/heating shortage
  • Must have at least one related child under 18 living in the household
  • Must provide proof household can maintain on-going monthly rent and utilities
  • Available to a household only once in a 24-month period
  • Comprehensive health care insurance for aged, blind, and/or disabled adults and families with low income
  • Amount of coverage varies based on income, and assets for certain types of coverage
  • You MUST be US citizen or meet alien status and be a Maryland resident
  • Provides financial help with child care costs to eligible, low income families.
  • If you apply, you will be notified by mail once the list has been opened.

CCS Requirements:

  • Working, participating in approved school or training activity, or receiving TCA
  • Pursue child support

What type of child care provider can I use?

  • Licensed day care center or home
  • Informal child care provider
  • Person must be at least 18 years of age
  • Person can be a relative or non-relative
    • If a non-relative, care must be provided in your home
    • Person must consent to background check by Child Protective Services (CPS)
  • Proof of identity (driver’s license, Maryland ID card, etc.)
  • Social Security numbers for everyone in the household
  • Proof of address (lease, utility bill, etc.)
  • Proof of income (recent pay stubs, benefit letters, etc.) for everyone in the entire household
  • Proof of household expenses (recent utility bills, child care costs, recent doctor or hospital bills, etc.)
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New Child Care Scholarship Application Process – Easy to Apply

Get Money for Child Care

The Maryland State Department of Education recently launched a new fast track Child Care Scholarship (CCS) Application process. The fast track process shortens the scholarship approval wait time for families from 35 days to 3 business days to get help with child care expenses. Eligible families will receive a temporary scholarship for 60 days while their CCS application is processed. Scholarships are available for a child who is younger than 13, or an individual 13-19 years with a qualifying disability. Visit money4childcare.com for more information and to apply today!

Public Assistance to Entrepreneurship (PA2E)

Public Assistance to Entrepreneurship (PA2E) Program Logo

The Public Assistance to Entrepreneurship Program (PA2E) offers classes on starting a business. Courses are conducted virtually and/or in a classroom setting with other Department of Human Services (DHS) customers… Read More

Now Enrolling

Text BOSS2021 to 555-888 for free Virtual Classes

Public Assistance Centers

Public Assistance Customer Service | 1-800-332-6347

Location Address
Northeast Regional Office 2000 N. Broadway Street Baltimore, Maryland 21213
Dunbar-Orangeville Center 2919 E. Biddle Street Baltimore, Maryland 21213
Harbor View Center 18 Reedbird Avenue Baltimore, Maryland 21225
Hilton Heights Center 500 N. Hilton Street Baltimore, Maryland 21229
Northwest Center 5818 Reisterstown Road Baltimore, Maryland 21215
Penn-North Center 2500 Pennsylvania Avenue Baltimore, Maryland 21217

NEW: Changes To Medical Assistance (MA) Renewal Notices

When the COVID-19 pandemic began in 2020, Marylanders who were eligible for Medical Assistance (also called Medicaid) continued to be covered, even if they are no longer eligible now. Starting in April 2023, if you are no longer eligible or need to renew your Medicaid coverage, the Department of Human Services will send you a notice in the mail when it’s your turn to renew.

What you can do now: Update your contact information.

Make sure we have your current mailing address, phone number, and email. This way, we will be able to contact you about your coverage. To update contact information online, https://mymdthink.maryland.gov/home/#/, call us at 1-800-332-6347, or visit us in person.

BCDSS Eviction Assistance Program

We can assist you with paying your rent. To start a new application online, click here, or view our Frequently Asked Questions document for more information. The BCDSS Eviction Assistance Program office is located at 1510 N. Guilford Avenue, 21202.

Baltimore City CAP Centers can connect you to resources to help pay water bills, gas/electricity bills and back rent. Visit https://www.bmorechildren.com/residents or call 410-396-5555 for further assistance.

For all services, visit us online! Use the myMDTHINK.maryland.gov website to apply for benefits, look up an existing SNAP, Cash or Medical Assistance case, check the status of your application, or submit case renewal documents. We also have dedicated customer service professionals waiting to assist you when you call 1-800-332-6347.